Shipping & Delivery

Every order ships as 3 tins — 54 pouches, 18 per tin.

Where we ship

United States only, for now. We've kept the first batch domestic so we can get every order right. International shipping will come once we can support it properly — not before.

Where your order ships from

ARCVEX products are manufactured and dispatched from our facility in China and enter the United States as an import. We'd rather tell you that up front than have it be a surprise on your tracking page.

Import duties are on us

Because your order enters the US as an import, customs duties apply. We pay them. The price you see at checkout is the price you pay — the carrier will not ask you for money at your door, and you will not get a separate customs bill.

How long it takes

We prepare your order in 1–2 business days. That is packing time, not shipping time.
Transit and customs clearance take 7–10 business days once the order leaves us.
In practice: about 8–12 business days from checkout to your door.

Business days don't include weekends or public holidays. Customs clearance is outside our control and can occasionally add time. We'd rather tell you 7–10 days and be right than tell you two and be wrong.

If we can't ship your order within the time stated above, we'll contact you, and you can either agree to the delay or cancel for a full refund.

Shipping cost

Flat $4.99 per order within the United States, shown at checkout before you pay.

Tracking

You get a confirmation email when you order, and a tracking number when the parcel actually ships — not before. Tracking can take a day or two to start moving, and it's normal for it to go quiet while a parcel is in transit or clearing customs. If it hasn't updated in more than 7 business days, email us and we'll open an investigation with the carrier.

Wrong address, or a parcel that never turns up

Check the address on your confirmation email as soon as it lands. If it's wrong, email us the same day and we'll fix it before the order goes out — once it has shipped we can't reroute it. If a carrier confirms a parcel is lost, we replace it or refund you in full.